Frequently Asked Questions

Q: How long does it take before my order is shipped?
A: Our standard time is from 3 to 12 weeks after payment is received, as each item is entirely hand-crafted. However a shorter time may be possible, please
call 1 541-621-6100 or email the Customer Service Department for a more specific time. Variables include what time of year it is, if there is any customization or personalization and which items.

Q: I need something for a specific event, can I receive it in time?
A: We will do our best to accommodate you. A rush charge may apply and we can do priority shipping for an additional charge. Please call, or email us with the contents of your order, and date needed.

Q: Can you gift wrap?
A: Yes we can!! We need to know the occasion, the surcharge is $6 for small items and $12 for boxes larger than 10" x 12".

Q: Can I include a gift card?
A: Yes you can! You may mail it to us, please include a copy of the order form. Or we can include an occasion specific card for $6 with your gift message.

Q: Do you ship International Orders?
A: Yes we do!! We have collectors all over the world. Payment must be in US Dollars and drawn on an American Bank. If drawn on another bank (even Canadian) there is a $25 bank surcharge. We do accept Paypal. Please email our Customer Service Department with the contents of your order and the delivery address so that we may determine the shipping and handling charges. Please check with your local authorities as we are not responsible for Customs and Duties.

Q: Do we have to pay customs on your work shipped to Canada?
A: We are not responsible for Customs or Duties, however it is our understanding that original artwork hand-crafted in the US is exempt from customs. This will be stated on your invoice and we are required to list the cost.

Q: I love one of your items, but would like it in a different color?
A: Yes, this may be possible. A 10% (or greater) surcharge will apply. Please choose the color from another item and email us with the details. Custom work is not exchangeable.

Q: What happens if I change my mind after I receive something?
A: We want you to be happy and will gladly exchange the work, with the exception of custom orders. Please follow our return shipping instructions. We will pay the return freight if we made an error.

Q: Where can I see your work in person?
A: Please email us with your zip code, and we will give you the location of the store closest to you.

Q: Can we purchase a gift certificates?
A: Yes you can! They are available in $5 increments in US dollars.
We will send a lovely certificate to the recipient. Order Gift Certificate.